Buyer Protection

Every order is backed by our 5% buyer protection fee. Here's what that means.

What it covers

Item not received
If the seller never ships, you get a full refund.
Item not as described
Damaged, wrong puzzle, or significantly different from the listing? You're covered.
Missing pieces not disclosed
If pieces are missing and weren't listed in the description, you can claim a refund or partial credit.

Dispute process

1. Message the seller first
Most issues are resolved directly. Open Messages from your order page to reach the seller.
2. Open a claim within 7 days
If you can't reach a resolution within 3 days, contact support@puzzleflip.com from your order page within 7 days of delivery (or expected delivery).
3. We review and refund
Our team reviews within 3 business days. Approved claims are refunded to your original payment method in 5–10 business days.

Questions? Head to How it works or email support@puzzleflip.com.